Seafrance Voted Top Ferry Company Website
A customer service survey by eDigital Research has seen SeaFrance Ferries website voted as the number one for usability and customer service. The survey, conducted in the first two months of this year, saw mystery shoppers place the website at the top thanks to a massive 78.4% of the votes!
SeaFrance’s main strengths were the websites -
- Simplicity
- Speed of use
- Easy booking process
- Helpful customer service
E-commerce Marketing Manager at SeaFrance, Phil Taylor, said -
We have always prided ourselves on customer service and, over the last year, we have also worked very hard to create a user friendly and attractive website for our customers – we’re delighted that our efforts have been recognised.
The eDigitalResearch study is conducted using a mystery shopping panel who had to use their own computers and internet connections to gage how most consumers would use the website instead of the using laboratory type conditions which may give an unfair evaluation. This allows not only a ‘real’ experience, but also an excellent way to check a websites usability and functionality for people booking online across the country.
With SeaFrance operating up to 15 Dover to Calais ferry crossing a day, it’s easy to see why they are not only one of the busiest, but also one of the quickest ways to get to France from the UK. Thanks to their excellent online booking services, SeaFrance will continue to stay on step ahead of the game when it comes to providing consumers with a hassle free start to their holiday.
Click here to book online with SeaFrance
Please Note - All Prices Quoted Are Correct at Time of Posting
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